[Infographic] Consumers and Bad Customer Service in Ecommerce
Bad Customer Service can be a company killer because if customers feel they are not treated right, they might stop using your product/service. In Ecommerce, the value proposition of customer service is even higher, where customers shop ‘alone’ and have no reference of any of your commercial people, customers service value is even higher, so if you are delivering a bad customer service, you’re putting your company at risk.
ZenDesk just published an infographic about the effects of customer service, including what most frustate customers, what consumers who experienced bad customer service do after that bad experience, etc.
